Course curriculum

To browse individual lesson titles, simply click the dropdown arrow within each chapter. If you opt for the Free Preview, after signing up, you can see the Free Preview in Chapter 4.

    1. Getting Started

    2. Setting the Scene for Lean

    3. Questions to Think: What do we mean, when we want to "Lean" our company?

    4. Short film: Lean for You

    5. The Origins of Lean

    6. Overview of Lean

    1. Delivering Customer Value

    2. Tools to Identify Value

    3. Adding Value in Your Process

    4. Non-Value Adding

    5. The 7 Wastes in Service

    6. Muda, Mura, Muri

    7. Tools to Identify Waste

    8. Exercise: Gemba Walk

    1. Problems with Resource Efficiency in a Coffee House

    2. Reflecting on the Coffee House

    3. Introducing Flow Efficiency

    4. The Inefficiencies of Resource Efficiency

    5. Mailing Letters in Resource Efficient and Flow Efficient Ways

    6. Improving Flow Efficiency

    7. Overcoming Issues of Flow Implementation

    8. Heijunka

    9. Value Stream Mapping

    10. Additional Points to Flow Improvement

    1. Introduction to Quality

    2. Root Cause Analysis

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    3. Getting Towards Zero Defects

    4. PDCA and the A3 report

    5. Systematic Reaction to Problems

    6. Tools for Quality Improvement

    1. Standardization for Consistency, Efficiency and Quality

    2. The Role of Visualization Tools

    3. The 5S Method: Organizing for Efficiency

    4. Introduction to Total Productive Maintenance in Service

    5. Stabilization Techniques in Actions

    1. Overview and Visual Management

    2. Gemba Management

    3. Developing Your Daily Management System

    4. Aligning the Measurement System

    5. Managing Lean Development

    6. Strategic Thinking and Hoshin Kanri

About this course

  • $390.00
  • 49 lessons
  • 4.5 hours of video content
  • Case studies to practice on
  • Practical assignments
  • Access for 500 days

Testimonials

A Comprehensive Exploration

by Markus Meurman, Managing Director, TSS Prime Oy

Master in Lean Service is a comprehensive exploration into the many topics of Lean. Mikko Porter shares his experiences and knowledge in a refreshing video format which is presented in digestible, good-sized portions. Although there’s a lot of material, a healthy dose of humor helps keeping things moving along. I recommend Master in Lean Service to any professionals in the service industry who want a deep dive into lean management that they can study at their own pace.

Captivates the Audience

by Mervi Kallioinen, Department Manager, Päijät-Häme Central Hospital

Mikko conducted a Lean day while serving as the Unit Manager of the operating department. My project task involved the allocation of operating room resources. After Mikko's training day, I felt empowered to develop our production. The content of the day and Mikko's teaching style were excellent! I remember that others who participated in the training also expressed the same. Based on this positive experience, I invited Mikko to give a Lean-themed lecture at our staff well-being day. Mikko is the perfect Lean professional. With his engaging presentation, which may include a few surprises, he easily captivates the audience. I highly recommend him!

What will you learn and gain?

  • Mastering Lean Thinking

    You'll develop a comprehensive understanding of Lean principles, methods and tools as well as the art of effective Lean management and leadership.

  • From Theory to Practice

    Unlock Real-World Impact: we empower you to seamlessly integrate Lean thinking into your organization, yielding practical, measurable results.

  • Professional Growth

    Propel your career prospects and also enrich your current organization by equipping you with the expertise to drive positive change and sustainable growth.

Meet the mastermind behind the training

M.Sc, LSS MBB Mikko Porter

With over 15 years of experience as a trainer and consultant, Mikko Porter has seamlessly navigated the worlds of manufacturing and service industries. He has had the privilege of studying Lean thinking from the best, including visits to iconic Japanese Lean factories such as Toyota, Nissan, Omron, and others. These encounters with industry leaders deepened his understanding of Lean principles. As a certified Lean Six Sigma Master Black Belt, Mikko Porter brings a highly analytical approach to problem solving and a deep understanding of business improvement. His commitment to excellence is exemplified by his receipt of the Gold Medal from the Finnish Society for Quality and Business Excellence Solutions. Recently promoted to the role of Vice President, Development and IT from the previous success of being the Head of Lean Six Sigma at Isku, a renowned manufacturer and service provider, Mikko Porter continues to shape the landscape of Lean thinking. Beyond his role at Isku, he dedicates himself to assisting companies and organizations, both remotely through adopex.com and in-person, to achieve positive transformations.

Start Your Lean Journey

Seal the deal for your personal development and press this LEAN START button to become a Master in Lean Service.